Join our Team!
To Apply, please submit your expression of interest and a resume to:
Mark Odekirk, General Manager
c/o Suncastle Properties of Ponte Vedra Beach
822 A1A North, Suite 103
Ponte Vedra Beach, Florida 32082
Full-Time Vacation Rental Coordinator
Suncastle Properties is seeking a dynamic, customer service focused Vacation Rental Coordinator with experience in a fast-paced environment to act as a liaison between Suncastle Properties, property owners and guests. This position fulfills reservation requests by determining property availability to meet the guest’s desires, enhancing the guest experience by providing excellent customer service, generating revenue and encouraging repeated use of Suncastle Properties.
This person is the guests’ first point of contact and must project the highest level of customer service and professionalism. This key role serves as the communication hub ensuring timely guest communication throughout the guest stay, attending to guest concerns, including quality, housekeeping and maintenance. This person is responsible for addressing all property care issues and maintaining a chain of communication through completion with the guest, maintenance, property manager and the General Manager.
The ideal candidate for this position should possess the following:
· Previous experience in Real Estate, Vacation Rental, Property or Hotel Management preferred
· Must be proficient in Microsoft Suite, additional Escapia PMS computer skills a plus
· Valid Driver’s License and reliable transportation
· Acute sense of urgency
· Strong time management skills, regularly beating deadlines with accurate work
· Excellent communication skills—Verbal and Written
· Ability to delegate and manage delegated items while executing their own tasks
· Extremely Detail Oriented
· Ability to climb stairs and lift 35 lbs.
Suncastle Properties is a fast-growing vacation rental company on Florida’s Historic Coast. Our goal is to become the leader in the luxury vacation rental market and have the best inventory on Florida's First Coast (Jacksonville, Ponte Vedra, St Augustine and the Beaches). We do this by building a very innovative and unique company that doesn’t follow the established mold. We are looking for talented customer care, property managers, salespeople, realtors, and brokers like you to join us for the ride.