Check-In and Check-Out
Normal Check-In Time is between 3:00 PM and 5:30 PM. Please don't pressure our staff to allow you to go to your property before your check-in time. We cannot permit access to the property until the property has been cleaned and inspected. If a property becomes ready for early check-in, we will contact you via phone. If you will be arriving after 5:30 PM, please confirm so we can arrange for you to obtain your keys upon arrival.
Check-out time is before 10:00 a.m. Sorry, but no exceptions! We need to get busy preparing for the next Guest. Drop the keys at the office and let us know how much fun you had during your stay! Overstaying the Check-Out time of 10:00 AM may result in additional charges. We cannot guarantee early Check-In or late Check-Out requests.
Arriving late or departing early from a rental property, regardless of reason, does not alter the terms stated in the Rental Agreement and no discounts or refunds will be given. Trip Interruption/Cancelation Insurance is available through Suncastle Properties and other 3rd party vendors to cover most circumstances that would result in cancelations, late arrivals or early departures.